Privacy Policy and Terms of Service

Privacy Policy

Introduction

• Greenbelt Health-Comprehensive Primary Care ("Practice," "we," "us," or "our") respects your privacy and is committed to protecting it through this Website Privacy Policy (the "Privacy Policy"). This Privacy Policy describes how we collect, use, disclose, and safeguard information obtained through our website located at www.greenbelthealth.com.
• This Privacy Policy applies solely to information collected through the Website and does not replace or modify the Practice’s Notice of Privacy Practices issued pursuant to the Health Insurance Portability and Accountability Act of 1996 (“HIPAA").

Information We Collect

Information You Voluntarily Provide

• Personal Information: Name, email address, telephone number, appointment requests or scheduling inquiries, and information submitted through contact forms, intake forms, or similar online tools
• You should not submit sensitive medical, insurance, or financial information through the Website unless the Website expressly permits such submission and indicates that appropriate safeguards are in place.

Automatically Collected Information

• When you access or use the Website, we may automatically collect certain information, including IP address, browser type, operating system, pages viewed, and referring URLs. This information is used for website administration, analytics, security, and improvement of Website functionality.

How We Use Your Information

Information collected through the Website may be used to:

• Respond to inquiries and provide services
• Schedule appointments and coordinate delivery of care, such as telehealth services, which are governed by additional patient consents and policies.
• Facilitate administrative communications
• Improve Website content and functionality
• Maintain Website security and integrity
• To comply with HIPAA and applicable legal and regulatory obligations.

Protected Health Information (PHI)

• If you are a patient of the Practice, any Protected Health Information ("PHI") that we collect or maintain is governed by our HIPAA Notice of Privacy Practices, not this Privacy Policy.
• The Website is not intended to serve as a substitute for secure patient portals or direct clinical communications unless explicitly stated.
• The Website should not be used for emergency communications or urgent medical matters.
• Where the Practice offers secure portals or electronic tools for the submission of Protected Health Information (“PHI”), such tools are designed to comply with HIPAA and applicable legal and regulatory requirements. The Practice implements reasonable administrative, technical, and physical safeguards to protect PHI and limits access to authorized personnel in accordance with HIPAA.
• PHI is not disclosed without authorization except as permitted or required by law, including for treatment, payment, and healthcare operations.

Cookies and Tracking Technologies

• The Practice may use cookies and similar tracking technologies to enhance Website functionality and analyze Website usage.
• You may adjust your browser settings to refuse cookies; however, doing so may limit certain Website features.

Information Sharing and Disclosure

• The Practice does not sell or rent personal information.
• Information may be disclosed to third-party service providers that assist with Website hosting, analytics, communications, or technical support; as required by law; or to protect the rights, property, or safety of the Practice, our patients, or others.
• Any vendors with access to PHI are required to comply with applicable HIPAA requirements.

Data Security

• We implement reasonable administrative, technical, and physical safeguards designed to protect information collected through the Website. However, no data transmission over the Internet can be guaranteed to be completely secure, and submission of information is at your own risk.

Children’s Privacy

• The Website is not intended for children under the age of thirteen (13), and the Practice does not knowingly collect personal information from children.

Third-Party Websites

• The Website may contain links to third-party websites. The Practice is not responsible for the privacy practices or content of such third-party websites.

Changes to This Privacy Policy

• We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on the Website with an updated "Last Updated" date. Continued use of the Website constitutes acceptance of the revised Privacy Policy.

Telehealth Privacy

• Telehealth sessions use secure, HIPAA-compliant platforms.
• Audio/video communications are encrypted.
• Sessions are not recorded without your consent.

Contact Information

• Name: Greenbelt Health-Comprehensive Primary Care
• Address: 171 Deep Wood Drive, Suite 103
• Round Rock, Texas 78681
• Phone/Fax: 512-677-7174
• Email: info@greenbelthealth.com

Terms of Service

1. Acceptance of Terms

• These Website Terms of Service ("Terms") govern your access to, and use of the Website and any content, information, products, or services made available on or through the Website (collectively, the “Services”).
• By using our site, you agree to these terms and all applicable laws. 
• If you do not agree, you must discontinue use of the Website.  
• The Practice reserves the right to modify these Terms at any time. 
• Changes will be posted on the Website, and continued use constitutes acceptance of the modified Terms.

2. Eligibility

• You may only use the Website and Services if you are at least eighteen (18) years of age.

3. Medical Disclaimer

• Website content is for informational purposes only and does not replace professional medical advice, diagnosis, or treatment.
• Content on the Website is not a substitute for professional medical judgment or consultation with a qualified healthcare provider.
• Use of the Website does not create a physician-patient relationship.
• A physician-patient relationship is established only after the Practice has expressly agreed to provide care and all required intake, consent, and registration procedures have been completed.
• Do not use the Website for medical emergencies.
• In the event of an emergency, call 911 or seek immediate medical attention.

4. Appointment Requests and Online Forms

• The Website may allow users to request appointments or submit intake forms electronically.
• Submission of a request or form does not guarantee availability or acceptance as a patient.
• The Practice reserves the right to accept or decline any request in its sole discretion.

5. Use of Services

• You agree to provide accurate information and use services responsibly.
• You agree not to copy, reproduce, modify, distribute, transmit, publish, reverse engineer, or create derivative works from any Website content without the Practice’s prior written consent.
• The Website and Services are intended for personal, non-commercial use only.

6. Telehealth Services

• By using telehealth, you consent to electronic communication of health information.

7. Privacy

• Your use of our site is governed by the Website Privacy Policy.

8. Limitation of Liability

To the fullest extent permitted by law, the Practice shall not be

• liable for technical issues or decisions made based on website content without consulting a provider; or
  
• for any indirect, incidental, consequential, special, or punitive damages arising from or related to use of or inability to use the Website or Services.

9. Intellectual Property

• All content on the Website, including text, graphics, logos, images, audio, video, software, and design elements, is owned by or licensed to the Practice and is protected by applicable intellectual property laws.
• Accessing the Website does not grant you any ownership rights in such content.
• Any feedback or suggestions submitted through the Website may be used by the Practice without restriction or compensation.

10. Electronic Communications

• By using the Website or Services, you consent to receive electronic communications from the Practice, including emails and Website notices, which satisfy any legal requirement for written communication.

11. Indemnification

You agree to indemnify and hold harmless the Practice, its physicians, employees, agents, and affiliates from any claims, damages, liabilities, costs, or expenses (including reasonable attorneys fees) arising out of your use of the Website or violation of these Terms.

12. Termination

• The Practice may suspend or terminate access to the Website at any time without notice.
• Provisions that by their nature should survive termination shall survive.

13. Governing Law and Venue

• These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles.
• Any disputes shall be resolved exclusively in the state or federal courts located in Texas.

Contact Us

• Email info@greenbelthealth.com or call 512-677-7174 for questions.